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DELI FAQ'S
FAQ'S
1. My child has nut allergies, can they eat
Smiley's Pizza: Yes! If you inform us that someone has an allergy to
nuts or flour we will prepare that pizza away from the normal Pizza line
preventing cross contamination. We use an unopened bag of Cheese and any
vegetables or meats that are unopened and unused. This is our 100%
guarantee that your Pizza will NOT come in contact with any ingredients that
someone may be allergic to.
2. Why does it sometimes seem like your
Pizza is undercooked? As mentioned above our dough is a bit different than
most places. The crust is suppose to rise to form a nice rim around the
pizza. The Dough is made to be "light and airy" which sometimes makes it
appear as being undercooked. Smiley's DOES NOT under cook their pizza's at
any time. You can ask for it to be cooked a bit longer if you desire.
3. Why is the bottom of my Pizza Light or
Dark? We use screens to cook our pizzas in a Brick Oven. Sometimes
when it is busy the brick cools down and we have to take the pizza off the
screen to "finish" the bottom. This tends to lean towards uneven cooking.
We will Never send out a "burnt" pizza but at times the bottom of the pizza will
be darker than the top for reasons stated above.
4. Can we order a Par Baked Pizza and
finish the cooking at home? Yes! When you order as them to Par Bake
the Pizza. Cooking instructions are: Bake in a 400 degree oven until
done. To brown the bottom of the pizza bake it on a Dark metal Pan or you
can purchase a NEW pizza screen from us that can be reused.
5. Sometimes I get my pizza on a Cardboard
circle and sometimes on a Wax paper, Why? Smiley's tries to be as "green"
as we can be. With the amount of Pizza's that we make in a day we would
use a-lot of Cardboard circles. We decided that because the circles cannot
be recycled due to it being contaminated we started using Sub wrap to line the
boxes. This takes up a-lot less space in our landfills then the circles
do.
6. If I purchase a 5 item pizza versus a
loaded pizza why does it cost so much more? With many of our Specialty
Pizza's the items are priced as 1/2 items. A pizza is difficult to fully
cook when there are 4 or 5 items on top so we put 1/2 of the items on the pizza.
Let's say a Chicken and Broccoli pizza has 6 oz of Chicken so a Down on the
Ranch would have 3-4 oz of Chicken.
7. Do any of your fried foods contain additives.
Yes! Most of the additives are to keep them crisp throughout the cooking
and serving process. We try to limit the additives that are in the foods.
Very little of our fried foods have MSG (which BTW can and is listed under
several different names). We try to limit the amount of MSG that can be
contained in any of our foods. If you are allergic to MSG (I am) please
ask which foods have it and in what amount. I have never had a problem
with the food here but many of the Fast Food places I cannot eat any of their
fried foods.
8. Can you fry other things besides what is listed on
your menu? Yes but ask Joe. He is the King of the frying! He
fries anything and everything..yuk
9. How often do you change your oil? We filter the
oil daily and change the oil every 2-3 days. This ensures that you receive
the best food possible from Smiley's.
10. I am a vegan, can you cook me something in the fryer?
You know we tried that and it just didn't work out. We could not promise
someone that meat had not been cooked in the side we used for "vegans" only so
we have stopped that. However, many of our items can be baked so if you
are a vegan and would like something off our menu ask us if we can bake it.
11. What is the difference between a dinner and an item?
An item contains more of the Food and only the food. The dinner includes
the food, french fries, roll, cole slaw and sometimes a 20oz drink.
*Submit your questions and we will post them and
the answer here.
FAQ@smileysdover.com
STORE FAQ'S
FAQ'S
1. Why doesn't Smiley's add more cooler
space? It is in our plans but we do what we can with the space that we do
have. We feel that many beer geeks do not want their brew at 40 degrees.
We try to chill the brews that are best drank cold and leave the chilling of
others up to
our customers. In fact, many if not most of our customers ask for their
beer to be at room temperature. In the Wintertime this is about 60
degrees. It is easier and better for the brews if you chill them to the
temperature that you wish to drink them at than to warm them up. I prefer
most of my brews at room temperature as I feel they become more complex and you
will note more flavor to them.
2. Do you charge more for Cold beer?
NO
3. Do you charge more for aged beer?
NO
4. Can we mix a 6 pack? Why of course
you can! In fact we have Special pricing for mixed 6 packs. We do
not charge you single prices but charge you based on the beer you put in your
mixed pack. The average is $8.99
5. Can we mix ANY brews? Yes you can!
We ask that you do not place 4 pack brews in a mixed 6 pack as these are always
more expensive. You can mix all 4 pack beers and all 6 pack beers, just
not together.
6. Why are most of your 12 packs warm?
If you want a cold 12 pack and we don't have one we will take a 6 pack out of
the cooler and replace 6 of your warm bottles for 6 cold bottles. This is
never a problem. We do chill most of the popular brews in 12 packs.
If you are a regular and would like a 12 packs chilled for you at all times,
just ask and it will be done for you.
7. If you don't have a beer that I want
will you order it? Yes! If it's available in NH we will get it for
you. We will also keep you updated on the progress we are making in
obtaining the beer for you.
8. Do you ever have tastings? Yes and
they will be listed on the events page here and on our
Monthly Calendar here. We are also known
to let you sample a beer that you are interested in. We have tastings
most Saturdays 12pm-2pm which is done by myself or my staff. We usually
try the new items that have arrived or some of the more obscure brews that we
carry. Get there early and you can choose the brew you would like to
sample.
9. Can you mix a 12 pack of domestic beer?
Only with the cans because the cost is less. Example would be if you like
Bud and your friend likes Budlight you can grab a 6 pack of each and be charged
a 12 pack Price.
10. Why would you suggest that we purchase
beer from you and not the big box store? First a-lot of our beer is less
expensive than the big box store. We never go out and check pricing
because we know what we have to make in order to keep our doors open. The
Big Box Store does not have the passion for beer that we have. They do it
for the profit only. In fact although Smiley's sells more beer than the
local Box Stores, the bigger beer companies cater to them. How?
First they send an employee in to stock their floor and coolers, even on
weekends. Smiley's does not get a cooler filler AT ALL. All of the
sales are made for the Box Stores! They tell the Beer company what they
want on sale each week (months in advance) and the Distributors and Beer
Companies plan their pricing around them! We used to get coupons then the
companies threw a fit that stores like Smiley's were submitting them! That
is why you see coupons now with a certain amount off Beer with the purchase of
Meat or an item that stores like Smiley's doesn't carry. Nothing like
stomping on the little guy! This is why Smiley's promotes the Micro Brews
so much. They are small companies too and they have a passion about what
they do. It's not always about the bottom dollar! NOTE: Most
of the "FIRE SALE" cases you see at Smiley's has come from the BIG BOX Stores!
We have ran out of many seasonals and have asked them to pick some up at the BOX
STORES but they refuse, so the beer just sits there, getting old. Then
when the BIG BOX store refuses to bring in the new seasonal until the old one is
gone...you the customer get one hell of a deal! Smiley's takes great care
of your beer and we LOVE what we do!
*Submit your questions and we will post them and
the answer here.
FAQ@smileysdover.com
THE WINE:
Smiley's carries a large selection of Wine. Our prices are often lower
than the Liquor Store and the BIG BOX Stores. If you want a certain Wine
just let us know and we will try to get it for you. At this time our Wine
is not chilled however if you are a regular and would like your Wine chilled at
all times just let us know and it will be done. In the Wintertime the
bottom floor where the Wine is located is not heated so they Wine is at about 50
degrees or less. We hope soon to have a cooler just for the Wine.
If you have any suggestions on Wine that you
would like to see Smiley's carry or any questions about our Wine please e-mail
me at lyn@smileysdover.com
FAQ'S
1. Can I purchase a case of Wine from
Smiley's? Yes you can! Let us know in advance (about 2 weeks) of
what Wine you would like and we will have it here for you. Want it cold?
No problem just request that we chill it for you.
2. Need Wine for an affair or a wedding?
Let us know what you need and we will order it for you. Heck we will even
take it to the car for you!
*Submit your questions and we will post them and
the answer here.
FAQ@smileysdover.com
OTHER DRINKS:
Smiley's carries a large selection of Soda, Energy Drinks, Alternative Drinks
and Speciality drinks. We may not have the deals we used to on the cans
but we still give you the best EVERYDAY price that we can. You can thank
Pepsi and Coke for catering to the BIG BOX stores! We have many choices
for you to choose from. We even carry specialty drinks that no one else
does. We have GingerBeer from Burmuda, we have Tonic Water that only the
rich mixes with their alcohol. We can obtain many items that you may not
see in the store at a low price, just request it. We have an everyday
price on water FROM NH! We are looking to expand our selection of the finer
beverages and offer them at reasonable prices.
FAQ'S
1. Can I purchase a mixed case of soda or
alternative drinks? Yes you can and you will be charged a case price.
2. Can I order multiple cases and have them
chilled for me? Yes you can and it will save you a-lot of money on ice in
the summertime.
3. If something is available in NH can I
request Smiley's get it for me? Yes you can and we will beat the company
up for a great price.
4. Will you ship products out of State?
No. The cost would too high for any consumer and you want us to ship
glass?
THE TOBACCO:
Smiley's carries a large line of cigarettes, chewing tobacco and some loose
tobacco. We try to maintain the lowest price however we NEVER check prices
at other stores. Many stores do not except Credit Cards because of the
cost of accepting them. Smiley's had to accept Credit Cards when the they
became so popular a few years ago. The reason we had to accept them is
because of the deli. We do a-lot of business with organizations or bigger
businesses that can only pay by Credit Card. We try to cut the cost for
those that do not use Credit Cards by offering a $1.00 discount on every carton
of cigarettes that you purchase. We often have sales on Marlboro's such as
$10 off a carton. We have never or never will "sell" out to a tobacco
company. We feel that every tobacco company deserves space on our shelves
and when a company demands that you "hide" the smaller companies cigarettes
behind doors we had to say NO. This probably will hurt us in the long run
but we have to stand by our morals at all times!
FAQ'S
1. Why are sometimes out of cigarettes?
There are 2 reasons for this and they are A) Cigarettes are a very expensive
inventory to purchase and carry. We try to order a couple of cartons more
than what we sell but sometimes it just doesn't work out. B) The new
company we have decided to go with takes every single holiday off so our
ordering for that week is always messed up. In fact sometimes we have to
order cigarettes for the next week the day we get our order in! If I had a
crystal ball life would be so easier.
2. If I want a carton every week can I
request you keep it behind the counter? Yes in fact we encourage this!
I have asked the cashiers to try and remember the cigarettes that we are always
running out of but they have a-lot of responsibilities and it is hard for them
to remember. Bring in a note addressed to Lyn and I will make sure your
cigarettes are behind the counter for you when you need them.
3. The FDA has taken over control of the
tobacco industry, what does this mean for the consumer? I have no idea and
I don't think they do either! I am hoping that prices do not go up again.
When the tax increase went into effect a year ago the tobacco companies and the
US Government made twice the money off that increase. I do know that some
advertising inside the store will have to be taken down and that some cigarettes
had to be taken off the market and renamed. As soon as we know something
we will let all of you know!
4. Why don't you sell more loose tobacco
and cigars? If we were jerks we would do that however there is a business
in our complex that sells all of these items. Too bad they don't feel the
same way..... I do carry some because some people feel awkward going in
there and they have requested the items.
5. Why are you so strict on the sale of
lighters and matches? We require an ID for the purchase of these items.
Our thoughts on this is why would a minor need a lighter or matches?
Hmm....
If you would like us to carry or hold any tobacco
product for you please e-mail
lyn@smileysdover.com
OTHER ITEMS:
Smiley's carries a large selection of items that we think people need in a pinch
or would like to purchase. We try to maintain these items however
sometimes we forget to order and they never get on the shelves again. We
are going to change the way we do this so you will see more items that you have
requested or that we feel you need stocked on our shelves. If you have any
ideas please let us know.
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